SJM Eagle Service Terms & Conditions
Change, Cancellation and No Show Policy
For transfer reservations in the United States, a change fee or late cancellation fee for sedans, SUV’s, and limousines of $120.00 USD will be charged to all transfer reservations changed or cancelled within the minimum stated time prior to the scheduled pick up time, unless the sum of all charges that would have been incurred for the reservation is less, in which case the lesser amount applies. For hourly reservations for sedans, SUV’s, limousines, the change fee or late cancellation fee is equal to the base rate times the hourly minimum. A no show fee equal to the hourly minimum or base transfer rate, for the confirmed vehicle, plus airport fee, fuel surcharge, toll(s), and parking, if applicable, will apply should the passenger fail to cancel or meet the chauffeur at the designated pick up location for all reservations.
To avoid a change fee, late cancellation fee, or no show fee, the reservation(s) must be changed or cancelled in accordance with the cancellation policy noted in your email confirmation. You may either call 619-333-1212.
If you experience difficulty locating your chauffeur, please call the Service Provider telephone number listed on the email confirmation. Leaving the pick-up location without notifying SJM will result in a no show fee.
- Applies to all reservations where the pickup location is within the local city metropolitan area. The local city metropolitan area is defined as within 75 miles of the city center. All services outside the local city metropolitan area may be assessed the actual drive time to and from the pick-up location.
NOTE: All Special Event Change and Cancellation Policies supersede standard Change and Cancellation Policies and are noted in the email confirmation.
Garage-To-Garage Calculations
Garage-to-Garage charges are calculated by applying the applicable hourly rate commencing from the time the chauffeur departs the garage to begin service and continuing through such time the chauffeur concludes service and returns to the garage. The minimum number of billable hours appears in the estimate, however the actual billable hours may exceed the minimum.
Wait Time – Airport Transfer
Wait time is not charged for commercial flights unless customers choose to deviate from proceeding to the stated customer/chauffeur meeting location. In such instances, customers are permitted ten(10) minutes of wait time after the scheduled pickup time. Wait time beyond ten(10) minutes will result in charges equal to the transfer base rate plus the hourly rate prorated in teen(10) minute intervals.
Wait Time – Point-To-Point Transfer
Customers are permitted ten(10) minutes of wait time after the scheduled pickup time. Wait time beyond ten(10) minutes will result in charges equal to the transfer base rate plus the hourly charge prorated in ten(10) minute intervals.